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Cookies

Cookies and web privacy

St Margaret’s Hospice Care is committed to to respecting and protecting your online privacy.

This includes your need and your right to know what we do with the personal information you share with us. It also guides our company’s policies regarding the management of this data, including how the information is collected, processed, and for what purposes.

“St Margaret’s Hospice”: refers to the web pages. By accessing this website, you are consenting to the way information is collected and used, as described within this Cookies and Web Privacy Policy. In return, St Margaret’s Hospice gives the commitment that we will use the personal data you provide only in ways that are compatible with our Privacy Statement.

 

Cookies:

What are cookies?

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

How do we use cookies?

We use cookies for the following purposes:

  • Essential Cookies: Required for the website to function properly, such as enabling, maintaining session integrity, and ensuring the smooth operation of site navigation
  • Performance and Analytics Cookies: Help us understand how you and other visitors interact with our site by collecting and reporting information anonymously. This includes tracking the number of visitors, pages viewed, time spent on the site, and identifying any errors encountered
  • Functionality Cookies: Allow us to remember choices you make, such as language preferences, login details, or customisations, to provide a more personalised browsing experience
  • Advertising and Targeting Cookies: Used to deliver relevant advertisements to users based on their browsing habits and preferences. These cookies may also help limit the number of times you see an ad and measure the effectiveness of advertising campaigns
  • Third-Party Cookies: Some services on our website, such as social media integrations, embedded videos, or external analytics tools, may place cookies on your device. These cookies are managed by third-party providers, and their use is governed by their respective privacy policies.
Cookies used by our service providers

Our service providers use cookies, and these may be stored on your computer when you visit our website.

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available here. The relevant cookies are identify cookies.

The analytics cookies used by our website have the following names:

[_ga, _gid, _gat, __utma, __utmt, __utmb, __utmc, __utmz and __utmv].

How can you manage cookies?

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

  1. https://support.google.com/chrome/answer/95647?hl=en (Chrome);
  2. https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
  3. http://www.opera.com/help/tutorials/security/cookies/ (Opera);
  4. https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
  5. https://support.apple.com/kb/PH21411 (Safari); and
  6. https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

Blocking all cookies will have a negative impact upon the usability of many websites.

If you block cookies, you will not be able to use all the features on our website.

How we use cookies when emailing you

Some emails that we send you have no tracking in at all. Other emails we send we can track at an individual level, whether the user has opened and clicked on the email. We do not use this information at a personal level, rather we use it to understand open and click rates on our emails to try and improve them. If you want to be sure that none of your email activity is tracked, then you should opt out of our emails which you can do via the unsubscribe link at the bottom of every email we send.

 

How we keep your financial data safe

Financial transactions made online to St Margaret’s Hospice using this site are secure. No one can access your credit card details via the internet.

How our website works

When you have completed your donation or sponsorship, your web browser will be connected directly to our secure server. You can see that the connection is secure by looking at the padlock or key icon in the left hand side of the address bar of your browser. Your browser may also alert you to the fact that you are connecting to a secure server, and if so, it will also tell you when you are closing the secure connection once you have donated. This is for your information only.

Our secure server communicates with your browser using SSL (Secure Sockets Layer) protocols, so that all your personal information, including credit card number and your name and address, is encrypted. This process takes the words and figures you enter and converts them into bits of code that are then securely transmitted over the internet.

This information was last updated in April 2025. From time to time, we will make changes to the information on this page. The amended information will apply from the date it is posted on the site and will govern the way in which we collect and use personal information from then on.